These questions can be miserable to answer. Here's the trick to knowing what to do first or next:
 Acknowledge client's feelings
 Assess situation
 Refer (always to the highest educated person: neurologist over generalist)
One, or more, of these choices will be in the answer selections. Know this order, and look for the order within the answer choices. ALWAYS acknowledge a client's feelings or emotions first. Write this order down on the scrap paper the exam proctors will give you.